Shipping preparation
Orders received by us by 1:00 p.m. will be handed over to our shipping service provider on the same day.
Shipping method
We ship our goods exclusively via DHL/Deutsche Post .
Shipping
Domestic deliveries (Germany):
flat rate 5.00 EUR per order
Deliveries to the EU (Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden):
flat rate 14.00 EUR per order
Shipping “DHL by hand” / USK 18
For youth protection reasons, games aged 18 and over (e.g. with USK 18, other marking or without a USK marking) are sent by us as a “DHL personal” package. Since this shipping method is unfortunately expensive, we will charge you a minimum flat rate of when you order 2.00 EUR per delivery.
The “DHL personal” shipping option means that delivery will only be made to the recipient named in the order personal can be handed over. The postman/delivery person checks the identity and age of the recipient. Please ensure that you have a valid ID card or passport when making your delivery. Please note: Delivery to PO box and packing station addresses as well as to pick-up stations (e.g. parcel shops) is not possible for delivery using “DHL by hand”. If the DHL employee cannot meet you in person, you or someone authorized by you can pick up the package at a parcel center near you within the next 7 working days.
Delivery times
Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 1 - 2 working days, and for deliveries to the EU within 2 - 8 working days after the order has been completed and payment has been received. Depending on the delivery region, delivery may vary.
Please note that there is no shipping processing and delivery on Sundays and public holidays.
Returns
revocation
If you don't like a product, you can cancel the contract with us within the statutory cancellation period. You can find out more about how to proceed with a revocation on our Cancellation Policy subpage. You can also find further information about this in our General Terms and Conditions under the “Right of Withdrawal” section.
Incorrect shipments
We will of course cover the return shipping costs for incorrect deliveries. In such cases, we ask you to contact our support directly (info@dealiate.com) and describe your concern. This means we have the option of sending you a return label to make the return shipment as easy as possible for you. You are also free to send the goods back directly.
Warranty
If, in rare cases, a product we deliver is defective, please inform us so that we can send you a replacement. Of course, we also cover the return shipping costs.
If you have any further questions, our support will be happy to help you.
Enjoy browsing!
